TERMS AND CONDITIONS
VapeX (Pty) Ltd
Effective Date: [Insert Date]
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1. Introduction
Welcome to VapeX (“VapeX”, “we”, “our”, or “us”).
These Terms and Conditions govern your access to and use of the VapeX website, mobile platforms, stores, products, and services.
By accessing our website, creating an account, placing an order, or purchasing products from VapeX, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use our services.
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2. Company Information
VapeX (Pty) Ltd
Registration Number: [Insert Number]
Email: support@vapex.co.za
Telephone: [Insert Number]
Physical Address: [Insert Address]
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3. Age Restriction
VapeX products are intended solely for adults aged 18 years and older.
By purchasing from VapeX, you warrant that:
* You are at least 18 years old;
* You are legally permitted to purchase vaping products in South Africa;
* Any information supplied for age verification purposes is accurate and truthful.
VapeX reserves the right to:
* Request proof of age;
* Refuse service;
* Cancel orders;
* Suspend accounts;
where age verification requirements are not met.
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4. Health Disclaimer
Vaping products contain nicotine or other substances that may be addictive.
VapeX does not provide medical advice.
Customers should consult a qualified healthcare professional before using vaping products if they:
* Are pregnant or breastfeeding;
* Have cardiovascular conditions;
* Have respiratory conditions;
* Are taking medication;
* Have any health concerns.
VapeX makes no representation that vaping products are safe, risk-free, or suitable for any particular individual.
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5. Product Information
VapeX makes reasonable efforts to ensure product descriptions, pricing, images, specifications, and availability are accurate.
However:
* Product images may differ slightly from actual products;
* Packaging may change without notice;
* Manufacturers may update products at any time.
Product information is provided for informational purposes only.
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6. Orders and Acceptance
All orders placed through VapeX are subject to acceptance.
An order is considered accepted only when:
* Payment has been successfully received; and
* VapeX confirms dispatch of the order.
VapeX reserves the right to refuse or cancel orders where:
* Products are unavailable;
* Pricing errors occur;
* Fraud is suspected;
* Legal requirements prevent fulfilment.
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7. Pricing and Payment
All prices are displayed in South African Rand (ZAR).
Prices may be changed without prior notice.
Customers are responsible for ensuring payment details are accurate.
VapeX reserves the right to:
* Correct pricing errors;
* Cancel incorrectly priced orders;
* Refund payments where necessary.
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8. Delivery
Delivery services are governed by the VapeX Shipping Policy.
Estimated delivery dates are not guaranteed.
VapeX shall not be liable for delays caused by:
* Courier companies;
* Weather conditions;
* Civil unrest;
* Government restrictions;
* Force majeure events.
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9. Returns and Refunds
Returns, exchanges, and refunds are governed by the VapeX Return and Refund Policy.
Nothing in these Terms limits a consumer’s rights under the South African Consumer Protection Act, 2008.
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10. Warranty Rights
Customers retain all rights provided under South African consumer legislation.
Where applicable, defective goods may qualify for:
* Repair;
* Replacement;
* Refund;
in accordance with the Consumer Protection Act.
Warranty claims may require inspection and proof of purchase.
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11. Customer Responsibilities
Customers agree:
* To provide accurate information;
* To maintain account security;
* Not to use products unlawfully;
* Not to misuse VapeX services;
* Not to attempt unauthorized access to systems or accounts.
Customers remain responsible for all activity conducted through their accounts.
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12. Intellectual Property
All content appearing on VapeX platforms, including:
* Logos;
* Branding;
* Images;
* Product descriptions;
* Graphics;
* Website content;
* Software;
is owned by or licensed to VapeX and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or modified without prior written permission.
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13. Promotions and Discounts
Promotional offers:
* Are subject to availability;
* May be withdrawn at any time;
* Cannot be exchanged for cash;
* May not be combined unless expressly stated.
VapeX reserves the right to cancel promotions affected by fraud, abuse, or technical errors.
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14. Limitation of Liability
To the fullest extent permitted by South African law:
VapeX shall not be liable for:
* Indirect losses;
* Consequential losses;
* Loss of profits;
* Loss of business opportunities;
* Loss arising from misuse of products;
* Delays beyond our reasonable control.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
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15. Product Usage and Safety
Customers are responsible for:
* Reading product instructions;
* Using products safely;
* Charging batteries correctly;
* Storing products away from children and pets.
VapeX shall not be liable for damage arising from:
* Improper use;
* Modification of products;
* Failure to follow instructions;
* Use of incompatible accessories.
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16. Electronic Communications
By using VapeX services, customers consent to receiving communications electronically, including:
* Order confirmations;
* Invoices;
* Shipping updates;
* Account notifications;
* Marketing communications (where consent has been provided).
Electronic communications shall satisfy any legal requirement that communications be in writing.
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17. Privacy
The collection and processing of personal information is governed by the VapeX Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).
Customers consent to the processing of personal information necessary for providing services and complying with legal obligations.
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18. Website Availability
VapeX does not guarantee uninterrupted access to its website or services.
Maintenance, technical issues, or circumstances beyond our control may affect availability.
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19. Prohibited Conduct
Users may not:
* Use the website for unlawful purposes;
* Interfere with website functionality;
* Upload malicious software;
* Attempt unauthorized access;
* Submit false information;
* Engage in fraudulent activities.
VapeX reserves the right to suspend or terminate accounts involved in prohibited conduct.
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20. Force Majeure
VapeX shall not be responsible for failure or delay in performing obligations where such failure results from circumstances beyond reasonable control, including:
* Natural disasters;
* Fires;
* Floods;
* Power outages;
* Strikes;
* Civil unrest;
* Government action;
* Internet or telecommunications failures.
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21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.
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22. Dispute Resolution
Customers are encouraged to first contact VapeX to resolve complaints.
Where disputes cannot be resolved directly, consumers may seek assistance from:
* The National Consumer Commission
* Accredited Consumer Courts
* Alternative Dispute Resolution bodies
* Courts of competent jurisdiction
Nothing in these Terms limits statutory consumer rights.
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23. Changes to These Terms
VapeX may amend these Terms and Conditions from time to time.
Updated versions will be published on the VapeX website with a revised effective date.
Continued use of VapeX services constitutes acceptance of the updated Terms.
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24. Contact Information
VapeX (Pty) Ltd
Customer Support: support@vapex.co.za
Privacy Officer: privacy@vapex.co.za
Returns Department: returns@vapex.co.za
Telephone: [Insert Number]
Physical Address: [Insert Address]
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Legal Notice
These Terms and Conditions are intended to comply with the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002 (ECTA), the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African laws. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Nothing in these Terms limits any rights afforded to consumers under applicable South African law.
