Shipping Policy

SHIPPING POLICY
VapeX (Pty) Ltd
Effective Date: [Insert Date]
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1. Introduction
This Shipping Policy governs the delivery of products purchased from VapeX through our stores, website, mobile platforms, and other sales channels within the Republic of South Africa.
By placing an order with VapeX, you agree to the terms of this Shipping Policy.
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2. Delivery Areas
VapeX currently delivers to most areas within South Africa through approved courier partners.
Delivery availability may vary depending on:
* Geographic location
* Courier service coverage
* Security restrictions
* Public holidays
* Weather conditions
* Government regulations
Certain remote or high-risk areas may require additional delivery time or charges.
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3. Age Restriction
VapeX sells vaping products intended only for persons aged 18 years and older.
By placing an order, you confirm that:
* You are at least 18 years of age; or
* You are purchasing on behalf of a person who is legally entitled to purchase vaping products.
VapeX reserves the right to request age verification before dispatching an order or upon delivery.
Orders may be cancelled if age verification requirements are not satisfied.
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4. Order Processing
Orders are generally processed during normal business hours:
Monday – Friday
Excluding public holidays.
Orders placed:
* Before the daily cut-off time may be processed on the same business day.
* After the cut-off time may be processed on the next business day.
Order processing times may increase during:
* Promotional periods
* Public holidays
* Peak shopping seasons
* Stock-taking periods
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5. Delivery Timeframes
Estimated delivery times are provided for guidance only.
Major Metropolitan Areas
* 1–3 business days
Regional Areas
* 2–5 business days
Remote Areas
* 3–7 business days
Delivery timeframes begin once an order has been dispatched, not when the order is placed.
Delays caused by couriers, weather conditions, civil unrest, strikes, or circumstances beyond VapeX’s control may occur.
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6. Shipping Fees
Shipping charges are calculated during checkout based on:
* Delivery destination
* Package size and weight
* Courier service selected
* Promotional offers
Any applicable shipping fees will be clearly displayed before payment is completed.
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7. Free Shipping Promotions
Where VapeX offers free shipping promotions:
* The promotion may be subject to a minimum spend requirement.
* Free shipping may be limited to selected regions.
* VapeX reserves the right to modify or withdraw promotions at any time.
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8. Order Tracking
Where available, customers will receive:
* Order confirmation
* Dispatch confirmation
* Tracking information
Tracking details are supplied by the courier service and may not update immediately after dispatch.
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9. Delivery Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
VapeX is not responsible for delays or failed deliveries caused by:
* Incorrect addresses
* Incomplete addresses
* Incorrect contact numbers
* Failure to provide access instructions
Additional delivery charges resulting from incorrect information may be charged to the customer.
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10. Delivery Attempts
Courier partners may attempt delivery more than once.
If delivery cannot be completed because:
* The customer is unavailable;
* Contact details are incorrect;
* Access cannot be gained;
the order may be returned to VapeX.
Additional shipping fees may apply before re-dispatch.
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11. Risk and Ownership
Ownership of products passes to the customer once full payment has been received.
Risk in the goods transfers to the customer upon delivery to the address provided during checkout, as evidenced by courier confirmation of delivery.
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12. Inspection Upon Delivery
Customers should inspect deliveries as soon as reasonably possible.
If:
* Products are damaged;
* Products are missing;
* Incorrect products were delivered;
customers should notify VapeX within 48 hours of delivery.
Photographs may be requested to assist with the investigation.
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13. Lost or Delayed Shipments
If an order has not arrived within the estimated delivery period, customers should contact VapeX.
VapeX will investigate the shipment with the courier partner.
Claims relating to lost parcels should be reported within 14 days of the expected delivery date.
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14. Force Majeure
VapeX shall not be liable for delays or inability to fulfil delivery obligations resulting from events beyond its reasonable control, including:
* Natural disasters
* Floods
* Fires
* Power failures
* Strikes
* Civil unrest
* Government restrictions
* Pandemic-related disruptions
* Courier network interruptions
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15. Refused Deliveries
If a customer refuses delivery of an order without lawful justification, VapeX may deduct:
* Courier charges
* Return shipping costs
* Reasonable administrative costs
before issuing any refund permitted by law.
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16. Returns and Shipping Costs
Shipping costs for approved returns will be handled in accordance with the VapeX Return and Refund Policy.
Where a return results from:
* A VapeX error;
* Defective goods;
* Incorrect goods supplied;
VapeX will generally cover the reasonable return shipping costs.
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17. Contact Information
Customer Support
VapeX (Pty) Ltd
Email: support@vapex.co.za
Returns: returns@vapex.co.za
Telephone: [Insert Number]
Physical Address: [Insert Address]
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Compliance Statement
This Shipping Policy is intended to operate in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act, 2008, and relevant electronic commerce regulations. Where any provision of this policy conflicts with applicable law, the applicable law shall prevail. VapeX reserves the right to amend this Shipping Policy from time to time, subject to legal requirements.